1. Order Cancellation Policy
At Khayrat (Mart), we understand that circumstances may change. You can cancel your order according to the following terms:
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Before shipping:
If your order is still in the "Under Review" or "Processing" stage, you can cancel it for free and get a full refund (if prepaid).
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After Shipping:
If the order has been shipped and delivered to the courier company, the order cannot be cancelled. In this case, you must receive the order and then submit a "return" request according to the return policy below.
2. Returns and Exchanges Policy
We are committed to your complete satisfaction. If you are not satisfied with the product, you can request a return within 7 days from the date of receipt, provided that:
- The product must be in its original condition, unused, and in its original packaging with all accessories.
- Proof of purchase or order number is available.
- Discounted products (Clearance) may not be returnable unless there is a manufacturing defect.
3. Refunds
Refunds are processed based on the payment method you used:
A. Credit Card / Mada (OPP) Payment:
The amount will be refunded to the same card used for purchase. The process may take from 5 to 15 business days to appear on your bank statement, depending on the policies of the card-issuing bank.
B. Cash on Delivery (COD):
Since payment was made in cash to the shipping company, we cannot refund the amount in cash. The amount will be refunded as:
- Store Credit: You can use it for future purchases on the site (instant).
- Bank Transfer: Please provide us with your IBAN and bank name, and the transfer will be made within 7 business days (the account holder's name must match the customer's name).
4. Return Shipping Costs
- Store error or manufacturing defect: We bear all shipping costs for returns and exchanges.
- Customer's wish (change of mind): The customer bears the shipping cost for the return (deducted from the refund amount), estimated at 25 UAE Dirhams (or according to the shipping company).
- Cash on delivery fees: Cash on delivery service fees are non-refundable.
5. Contact Us
To submit a return request or for any inquiries, please contact customer service:
- Email: support@khairat.ae
- WhatsApp: +971554337790
